Privacy Policy

Introduction

Meraki Counseling Collective ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request services, or communicate with us.

If you are a California resident, your rights under the California Consumer Privacy Act (CCPA) are also described below.

Information We Collect

We may collect the following categories of information:

Personal Information You Provide

Name, email address, phone number, postal address, or any other information you submit via our contact forms or intake forms.

Health Information

If you are a current or prospective client, we may collect information related to your mental health for purposes of scheduling, providing therapy, and maintaining treatment records. This information is considered Protected Health Information (PHI) under HIPAA.

Automatically Collected Information

IP address, browser type, device identifiers, pages viewed, and usage data via cookies or analytics tools.

How We Use Your Information

We use your information to:

• Respond to your inquiries
• Schedule and provide therapy services
• Maintain administrative and billing records
• Improve our website and services
• Comply with legal and ethical obligations

Protected Health Information (PHI)

PHI is governed by the Health Insurance Portability and Accountability Act (HIPAA). We will not use or disclose PHI without your authorization except as permitted or required by law. This includes purposes such as treatment, payment, or healthcare operations.

You have specific rights regarding your health information, including:

• The right to access your health records
• The right to request amendments to your health information
• The right to request restrictions on how your information is used
• The right to receive a copy of this privacy notice

For more detailed information about your HIPAA rights, please request our Notice of Privacy Practices.

Disclosure of Information

We do not sell or rent your personal information. We may disclose information:

• To comply with legal requirements
• To service providers who assist in operations (e.g., secure hosting, email)
• In the case of PHI, only as permitted by HIPAA
• With your explicit written consent
• When required by law, court order, or to protect safety

Your California Privacy Rights

Under the CCPA, California residents may:

• Request disclosure of the categories and specific pieces of personal information collected
• Request deletion of personal information (subject to certain exceptions, such as PHI retention requirements)
• Request that personal information not be sold or shared

To exercise these rights, contact us using the information provided below. We will verify your identity before processing your request.

Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure, encrypted data transmission
• Restricted access to personal information
• Regular security assessments and updates
• Staff training on privacy and security protocols

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• File a complaint with us or regulatory authorities

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: